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Cancellation Policy & Cancellation Form

This policy applies to the following platforms:


Consumers have a right of withdrawal under the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

Cancellation Policy

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from your contract within fourteen days without giving any reasons. The withdrawal period is fourteen days from the day of concluding the contract.

To exercise your right of withdrawal, you must inform us (ivy.mayhem GmbH, Hohe Bleichen 22, 20354 Hamburg, Germany, Email: hallo@ivymayhem.de, Phone: +49 (0) 40-71677806) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Expiry of the Right of Withdrawal

The right of withdrawal expires prematurely if we begin performance of the contract after you have expressly consented to us commencing performance before the withdrawal period has expired, you have confirmed your knowledge that by giving your consent you will lose your right of withdrawal with the beginning of performance of the contract, and we have provided you with confirmation of the contract on a durable medium, containing the content of the contract including the aforementioned conditions for the premature expiry of the right of withdrawal.


Withdrawal form

Sample Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and return it.

ivy.mayhem GmbH
Hohe Bleichen 22
DE-20354 Hamburg

Email: hallo@ivymayhem.de

– I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ().
– Ordered on () / received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if communicated on paper)
– Date

(*) Remove as applicable